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Customer Assistance Coordinator | Kilsyth Location
  • Eastern Suburbs
  • Immediate Start
  • Temp - Perm Opportunity

This is your opportunity to join one arm of a highly successful global corporation with a great reputation. This is a corporation of complementary business units that design, manufacture, distribute and service.

This position is a temp to perm opportunity, our client is looking for someone who wants longevity and wants to grow within the business.

Reporting to the Customer Service manager, your main responsibilities will include but not be limited to;

  • Customer Call Support
  • Maintain a thorough knowledge of products, services and processes to deal confidently with customers
  • Respond to Customer Enquiries, including initiating further queries if necessary
  • Maintain and update customer/product database and use information system to ensure timely completion of key activities
  • Participate in incoming call loop, including overflow from main office
  • Achieve productivity targets
  • Follow through on customer queries re stock levels in timely manner
  • Adhere to company values, policies and procedures
  • Achieve performance measures and targets as set down from time to time
  • Participate in a socially diverse environment
  • Record and Process Orders within departmental time frames
  • Timely preparation of orders / documentation and information response to Customers
  • Meeting Annual Work Plan Goals / Documentation and Reporting
  • Maintain and update records / files in the department
  • Process invoices
  • Ensure own tasks and procedures are documented and available for delegated authority
  • Contribute to customer statistics reporting


To be considered for this position, you will have the following;

  • Superb customer service skills
  • Excellent communication skills, both written and verbally
  • Experience within a call centre environment
  • The desire to grow within the company
  • Experience managing people (an advantage)


If you are looking for a new challenge and are available to commence work ASAP then apply today via the APPLY NOW button. If you have any queries regarding the role, please call Erin on 03 9554 4200.


Job Ref: AU1873EC000707
Location: Melbourne - East
Submitted: 12-10-2017